Customer Service Expert (m/f/d)

  • Hermes Germany GmbH
  • Hermes Zentrale Hamburg
  • Junior, Career start
  • Work experience
  • Customer service, hotline
  • Full/part time
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You get a lot of creative freedom right from the start and decide for yourself how your goals can best be achieved. As Germany's second-largest parcel service, we work together to ensure that every day several million parcels arrive exactly where they are expected - with our nationwide logistics network, state-of-the-art technology and over 6,000 employees.

Full time / part time (30 hours per week)

Your Responsibilities:

  • You are responsible for the customer service communication with our clients
  • You communicate with our logistics partners to create solutions for our clients
  • You support our operations team in case of invoicing and daily operational tasks
  • You take part in developing our customer service processes 
  • You support the company goal to become the No. 1 partner in cross-border trade to / from Europe

Your Qualifications:

  • You have strong language skills in English & German
  • You are a team player and you know how to find your way around in an international environment
  • You have experience in complex Excel calculations
  • You have a University degree or apprenticeship in logistics, business, management or related fields
  • You have 1-2 years of work experience in either logistics operations, customer service, accounting or related fields
  • You want to work in an international team


  • Use of leading technologies and agile processes
  • You will work for an award-winning employer whose corporate culture is characterized by open and cooperative teamwork
  • Flexible working hours, home office also possible by arrangement
  • Extensive training opportunities
  • Staff discounts on the entire Otto Group product range
  • Subsidies for the HVV-ProfiCard, pension plan, various sports and leisure activities, etc.
  • Discounted and varied choice of meals in our modern canteen
The Hermes Group offers versatile jobs with long-term perspectives and daily changing challenges in a secure and future-oriented industry. Our field of work moves beyond national borders: we are an internationally active company and live a multicultural working atmosphere. We value all people equally - regardless of gender, nationality, ethnic origin, religion, disability or sexual orientation.

Logistics moves the world - move with it!

Have we sparked your interest? Then take the first step now and apply online or find out more on our homepage.
  • Aycan Kurtoglu
  • HR Specialist
  • Christian von Papen
  • Head of Parcel Operations